The Sparky Loop Blog

Guides, tips, and updates from the Sparky Loop team.

Feedback & Surveys

The Two-Question NPS: Why Most 'Add More Context' Advice Fights the Point of NPS

A lot of NPS advice tells you to pad the rated question with extra context. The better move is a single, clean NPS question plus one open-text follow-up — here's why.

05 Sept 2026 Read more