Everything your agency needs
From first enquiry to final invoice — Sparky Loop runs the whole trip.
Survey Builder
Question Types
Single/multi choice, 5- and 10-point ratings, NPS, short and long text, and matrix questions — free on every plan.
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A matrix question is what makes 360-degree reviews possible: the same set of competency rows can be answered by a self-rating and by a manager or peer rating, and SparkyLoop groups those answers together automatically.
Starter Templates
Begin from an NPS, CSAT, or Employee Pulse template instead of a blank page — every plan.
Distribution & Privacy
Public Link
Share one link, anyone can respond, no login required — every plan.
Gated & Invited Distribution
Restrict a survey to your org's own members (login-gated), or send individually invited, one-time links by email — Plus/Max.
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Invited distribution is also how 360-degree reviews work: each invite can carry a subject and a relationship (self, manager, peer, direct report), so SparkyLoop knows whose performance a given response is rating.
Employee / HR Surveys
Create the 'employee' survey type for engagement, pulse, and 360-degree reviews — Plus/Max.
Analytics & Export
Response Analytics
Per-question breakdowns, NPS score, and averages, computed live as responses come in.
CSV Export
Export every response to CSV — respects the survey's anonymization setting, so identity is never leaked where you've promised it won't be.
AI
AI Theme Summary
A plain-English summary of a survey's open-text responses — what respondents praised, what they complained about most — Plus/Max.
SparkyIQ
A conversational assistant that can answer questions about your own data — coming soon.
Platform
Team & Roles
Invite teammates and assign roles — Plus/Max (Lite is solo, one seat).
Inbox
Every conversation — contact and support forms — arrives as a ticket you can reply to, right inside the app.